Responsible Gambling
BetDEX is committed to ensuring that our customers gamble responsibly by maintaining control of their gambling so that it remains enjoyable. We believe it is our responsibility to our customers to ensure that you enjoy your online gambling experience on the BetDEX Exchange while remaining fully aware of the social and financial harms associated with problem gambling. Please observe the following guiding principles when you utilize the BetDEX Exchange:
Gambling should be done in moderation and not as a means to escape problems
Avoid chasing losses
Only gamble with money you can afford to lose
Keep track of the time and monitor the amount of money you spend. Detailed account information is available to you.
Balance your gambling with other leisure activities
Try to understand the odds/probabilities of winning and losing, and ensure you understand how the BetDEX Exchange itself works when placing wagers.
Utilize the limits controls in your account to help you control the amount you can spend.
If you need a break from gambling, time-outs and self-exclusion can limit or completely block your access to the Exchange and your account.
If you require additional information assistance with any of the tools available to you, please contact our Customer Service team by email at support@betdex.com.
Player Controls: Setting Limits, Time Out and Self-Exclusion
BetDEX offers the tools you need to self-control your gambling. Should you wish to set limits, or otherwise require a break from online gambling with BetDEX, you can visit your account settings or email support@betdex.com to utilize any of the following tools:
1. Setting Limits
2. Time Out
3. Self-Exclusion
Setting Limits
Setting limits allows you to control and limit the amount you can wager to appropriate amounts in any order. Requests to increase any previously set maximum amount is allowed only after 7 days’ notice.
To set limits, please visit your account and follow the instructions for setting limits, or contact support@betdex.com for assistance to set a time out on your behalf and per your instructions
Time Out
A “time out” enables you to take a break from gambling. Electing to take a time out will restrict you from placing any wagers for the period you select (for example, 24/48/72 hours, or longer). Once you have selected the time desired and have confirmed, you will be unable to place any wagers during this period, and BetDEX is not permitted to override it.
If you have unmatched Exchange bets these will be cancelled, and your wager will be returned to your wallet in accordance with our Terms. Any matched bets (full or partial) will stand.
To take a time out please visit your account and follow the instructions for setting a time out or contact support@betdex.com for assistance to set a time out on your behalf and per your instructions.
Self-Exclusion
If you feel you need a longer break from gambling, you can choose to self-exclude. If you elect to self-exclude, your BetDEX account will be suspended to you for the period of self-exclusion to elect and will not be reactivated under any circumstances during this period. The minimum period of self-exclusion is six (6) months, and for up to 5 years.
If you have unmatched Exchange bets these will be cancelled, and your wager will be returned to your wallet in accordance with our Terms. Any matched bets (full or partial) will stand.
To self-exclude, please visit your account and follow the instructions for Self-Exclusion or contact support@betdex.com for assistance to set self-exclusion on your behalf and per your instructions.
Underage Gambling
BetDEX does not permit anyone under the age of 18 to open an account or utilize the Exchange. We take this responsibility very seriously. ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.
BetDEX advises and encourages our customers to prevent minors from accessing gambling websites. ICRA (the Internet Content Rating Association) are part of the Family Online Safety Institute and provide general information and advice on internet safety. Please visit www.fosi.org for further information. Furthermore, we would recommend that you install filter software. This software will allow you to restrict internet access for children and young people. You can find more information on this topic at www.saferinternet.org. Filter software such as www.netnanny.com can offer further protection.
Contacts and Assistance
Where difficulties arise, it is important that you recognize the warning signs as quickly as possible so that you can utilize the tools mentioned above to control your gambling, and to get further help if needed. Below are common signs that indicate you may be experiencing issues with your gambling:
Others have criticized your gambling.
Spending more money and time on gambling than intended.
Starting to lie about your gambling habits and hiding them from other people.
Borrowing money to pay for general living expenses – e.g. utility bills, basic groceries.
Losing interest in any activity other than gambling.
Finding your work or home life is being affected.
Feeling unable to take breaks when gambling for a prolonged period.
Neglecting your own welfare and that of your family.
You gamble alone and isolated for long periods.
Losses are resulting in depression and other anxieties, including suicidal thoughts.
The more questions that you answer ‘yes’ to, the more likely it is that you are struggling having with your gambling. In such case, BetDEX encourages you to make use of the tools mentioned above, and also to speak with someone who can give you advice and support, such as any of the organizations listed below:
Gamble Aware:
GamCare:
Gambling Therapy:
https://www.gamblingtherapy.org/en
Please contact us at support@betdex.com if you require any further information or assistance on any of the player controls explained above.
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